Benchworks

Built for small appliance repair.

Coffee machines, kettles, blenders, vacuums. Bench-level repairs where the customer dropped it off and wants to know — without phoning you.

Start a shopSign in

Sound familiar?

  • “'Still waiting on the boiler' — explained twenty times this week.”
  • “Customer forgot which shop they left the vacuum at three months ago.”
  • “Parts from Italy take six weeks. Communication takes six weeks.”

If the customer can check status themselves, you get an extra hour of bench time per day.

How it works.

  1. 1

    Customer drops it off.

    You scan / type in their phone and a description. Benchworks creates the ticket and texts them a status link automatically.

  2. 2

    You work the bench.

    Mark stages — diagnosed, parts ordered, ready for collection. Every change pings the customer on WhatsApp.

  3. 3

    They check status whenever.

    No login. No app. Their signed status link works from any phone. They stop phoning you.

  4. 4

    They collect, you close the ticket.

    Repair history stays attached to their record. Next time the same kettle / phone / mower comes in, you have context.

What you'll be able to do.

  • ✓A status link the customer can bookmark — no app, no login.
  • ✓Conversation history per appliance so a four-month-old kettle thread is still findable.
  • ✓Parts-on-order status that updates them when the part lands, not when they DM you.

What makes Benchworks different.

We mined a year of public complaints about every other shop CRM out there. Here's what we built differently — because we run a shop too.

  • Cancel in one click. We won't fight you tooth and nail.

    No retention call, no 'are you sure', no hostage support ticket. The Cancel button cancels.

  • No 20% WhatsApp markup. You pay Meta what Meta charges.

    Most CRMs add their own per-message surcharge on top of Meta's. We pass Meta fees through at cost.

  • Your data is yours. Export it any time — no ransom.

    CSV / JSON export of every ticket, message, and customer, from any plan including the free trial.

  • We bill you for customers you actually serve — not strangers who DM "hey".

    A DM that never becomes a ticket is free. We only count contacts you've actually engaged with.

  • Bring your own AI keys. We don't markup tokens.

    Plug in your Anthropic / OpenAI / Gemini key. The bill goes to you direct. Our flat platform fee stays flat.

Pricing.

All plans bring your own AI keys (Anthropic / OpenAI / Gemini). You pay the AI bill direct — usually $5-15/month. No markup from us.

Solo

$49

/ month · BYOK

One technician. Drop-off / collect / WhatsApp.

Growth

$129

/ month · BYOK

Three to ten staff. Multiple workbenches.

Multi

$299

/ month · BYOK

Multi-location or chain. Same backend.

Free during the design-partner phase — first cohort of shops gets a year free in exchange for honest feedback. No credit card to start.

Ready to try it?

Set up your shop in under five minutes. No credit card.

Start a shop