Built for phone repair shops.
Cracked screens, dead batteries, water damage. The volume's high. The margins are tight. The last thing you need is a SaaS that bills you for tyre-kickers.
Sound familiar?
- “Twelve "what does it cost to fix a screen" DMs before lunch — none of them ever drop the phone off.”
- “Your current CRM charges per contact, so those tyre-kickers eat your bill.”
- “You're still cutting and pasting the same five replies into WhatsApp Web all day.”
Shops with this much WhatsApp volume need a tool that's built around WhatsApp, not bolted on.
How it works.
- 1
Customer drops it off.
You scan / type in their phone and a description. Benchworks creates the ticket and texts them a status link automatically.
- 2
You work the bench.
Mark stages — diagnosed, parts ordered, ready for collection. Every change pings the customer on WhatsApp.
- 3
They check status whenever.
No login. No app. Their signed status link works from any phone. They stop phoning you.
- 4
They collect, you close the ticket.
Repair history stays attached to their record. Next time the same kettle / phone / mower comes in, you have context.
What you'll be able to do.
- ✓Only billed on engaged contacts — strangers DMing once for free.
- ✓Quick-reply templates you actually edit yourself, not from a vendor lock-in library.
- ✓One inbox for the shop. Multiple staff, one conversation history per customer.
What makes Benchworks different.
We mined a year of public complaints about every other shop CRM out there. Here's what we built differently — because we run a shop too.
Cancel in one click. We won't fight you tooth and nail.
No retention call, no 'are you sure', no hostage support ticket. The Cancel button cancels.
No 20% WhatsApp markup. You pay Meta what Meta charges.
Most CRMs add their own per-message surcharge on top of Meta's. We pass Meta fees through at cost.
Your data is yours. Export it any time — no ransom.
CSV / JSON export of every ticket, message, and customer, from any plan including the free trial.
We bill you for customers you actually serve — not strangers who DM "hey".
A DM that never becomes a ticket is free. We only count contacts you've actually engaged with.
Bring your own AI keys. We don't markup tokens.
Plug in your Anthropic / OpenAI / Gemini key. The bill goes to you direct. Our flat platform fee stays flat.
Pricing.
All plans bring your own AI keys (Anthropic / OpenAI / Gemini). You pay the AI bill direct — usually $5-15/month. No markup from us.
Solo
$49
/ month · BYOK
One technician. Drop-off / collect / WhatsApp.
Growth
$129
/ month · BYOK
Three to ten staff. Multiple workbenches.
Multi
$299
/ month · BYOK
Multi-location or chain. Same backend.
Free during the design-partner phase — first cohort of shops gets a year free in exchange for honest feedback. No credit card to start.
Ready to try it?
Set up your shop in under five minutes. No credit card.
Start a shop