Built for jewellery repair.
Ring resizes, broken chains, stone resets. High-trust work where the customer wants to know who has their grandmother's wedding ring.
Sound familiar?
- “Customer phoned for the third time today asking if the ring's ready.”
- “Trade-in dance — you have the piece, the customer paid a deposit, paperwork is a mess.”
- “Two staff, three workbenches, one Google Sheet that's a month out of date.”
Trust is everything in jewellery. The customer deserves a status page — not a phone tag.
How it works.
- 1
Customer drops it off.
You scan / type in their phone and a description. Benchworks creates the ticket and texts them a status link automatically.
- 2
You work the bench.
Mark stages — diagnosed, parts ordered, ready for collection. Every change pings the customer on WhatsApp.
- 3
They check status whenever.
No login. No app. Their signed status link works from any phone. They stop phoning you.
- 4
They collect, you close the ticket.
Repair history stays attached to their record. Next time the same kettle / phone / mower comes in, you have context.
What you'll be able to do.
- ✓A signed status link the customer can check at 2am if they want to.
- ✓Photos of the piece on the bench — proves you have it, shows progress.
- ✓Multi-staff inbox so anyone working that day can answer 'is my ring ready'.
What makes Benchworks different.
We mined a year of public complaints about every other shop CRM out there. Here's what we built differently — because we run a shop too.
Cancel in one click. We won't fight you tooth and nail.
No retention call, no 'are you sure', no hostage support ticket. The Cancel button cancels.
No 20% WhatsApp markup. You pay Meta what Meta charges.
Most CRMs add their own per-message surcharge on top of Meta's. We pass Meta fees through at cost.
Your data is yours. Export it any time — no ransom.
CSV / JSON export of every ticket, message, and customer, from any plan including the free trial.
We bill you for customers you actually serve — not strangers who DM "hey".
A DM that never becomes a ticket is free. We only count contacts you've actually engaged with.
Bring your own AI keys. We don't markup tokens.
Plug in your Anthropic / OpenAI / Gemini key. The bill goes to you direct. Our flat platform fee stays flat.
Pricing.
All plans bring your own AI keys (Anthropic / OpenAI / Gemini). You pay the AI bill direct — usually $5-15/month. No markup from us.
Solo
$49
/ month · BYOK
One technician. Drop-off / collect / WhatsApp.
Growth
$129
/ month · BYOK
Three to ten staff. Multiple workbenches.
Multi
$299
/ month · BYOK
Multi-location or chain. Same backend.
Free during the design-partner phase — first cohort of shops gets a year free in exchange for honest feedback. No credit card to start.
Ready to try it?
Set up your shop in under five minutes. No credit card.
Start a shop