Built for console repair shops.

PS5 disc-drives, HDMI ports, Xbox APUs. Your customers WhatsApp you every day — Benchworks gives them a status page so you can get back on the bench.

Sound familiar?

“RepairShopr wanted $200/mo just for a WhatsApp bridge that didn't work.”
“Customers DMing 'is it ready yet?' for the fourth time today.”
“Tickets in a spreadsheet, parts on order from China, no idea where anything is.”

We run a console repair shop. We built this for ourselves first, then opened it up.

1
Customer drops it off.
You scan / type in their phone and a description. Benchworks creates the ticket and texts them a status link automatically.
2
You work the bench.
Mark stages — diagnosed, parts ordered, ready for collection. Every change pings the customer on WhatsApp.
3
They check status whenever.
No login. No app. Their signed status link works from any phone. They stop phoning you.
4
They collect, you close the ticket.
Repair history stays attached to their record. Next time the same kettle / phone / mower comes in, you have context.

✓Customer drops the console, you log it, they get a link to a live status page.
✓WhatsApp replies happen in one inbox — yours and your tech, not three apps.
✓Parts ordered, tested, awaiting collection — every status change pings the customer automatically.

We mined a year of public complaints about every other shop CRM out there. Here's what we built differently — because we run a shop too.

Cancel in one click. We won't fight you tooth and nail.
No retention call, no 'are you sure', no hostage support ticket. The Cancel button cancels.
No 20% WhatsApp markup. You pay Meta what Meta charges.
Most CRMs add their own per-message surcharge on top of Meta's. We pass Meta fees through at cost.
Your data is yours. Export it any time — no ransom.
CSV / JSON export of every ticket, message, and customer, from any plan including the free trial.
We bill you for customers you actually serve — not strangers who DM "hey".
A DM that never becomes a ticket is free. We only count contacts you've actually engaged with.
Bring your own AI keys. We don't markup tokens.
Plug in your Anthropic / OpenAI / Gemini key. The bill goes to you direct. Our flat platform fee stays flat.

All plans bring your own AI keys (Anthropic / OpenAI / Gemini). You pay the AI bill direct — usually $5-15/month. No markup from us.

Solo

$49

/ month · BYOK

One technician. Drop-off / collect / WhatsApp.

Growth

$129

/ month · BYOK

Three to ten staff. Multiple workbenches.

Multi

$299

/ month · BYOK

Multi-location or chain. Same backend.

Free during the design-partner phase — first cohort of shops gets a year free in exchange for honest feedback. No credit card to start.

Set up your shop in under five minutes. No credit card.